Shipping & Returns

SHIPPING

Speedway offers free shipping to the 48 contiguous states of the U.S. on all orders placed on Speedwaytile.com or by phone at 888.618.1411.

RETURNS

Speedway by VersaCourt is committed to your satisfaction and wants to make returns and exchanges easy. You may return or exchange your product within 30 days of delivery.

Return/Refund:
  • Requests for refund must be made by phone at 888-618-1411. One of our dedicated customer service representatives will be happy to explain your options with you.
  • The product must be returned in like new condition.
  • Your request for refund must be placed within 30 days of the original delivery date of your order.
  • The product cannot be returned if it has been installed.
  • Customers are responsible for all return shipping costs.
  • All items must be returned with their original order number included in the package.
  • A 25% restocking fee will apply for all returns.
  • After your return is received and confirmed to be in good, resalable condition, refunds are issued within 3-7 business days less the 25% restocking fee.

This policy does not apply to custom made, made-to-order or special-order products, including clearance products, overstock, discontinued items, and underlayment. The inherent characteristics of flooring allow for some expansion and contraction, and color shades may slightly vary. Due to this, we cannot accept returns for color and thickness variations, unless the flooring is off more than 1 mm in thickness or if colors are substantially different.

Exchange:
  • Exchange requests must be made by phone at 888-618-1411.
  • One of our dedicated customer service representatives will be happy to explain your options with you.
  • The product to be exchanged must be returned in like new condition. Your request for exchange must be placed within 30 days of the original delivery date of your order.
  • The returned product cannot be exchanged if it has been installed.
  • Customers are responsible for all return shipping costs.
  • All products received for exchange must be returned with their original order number included in the package and documentation of the exchange request.
  • A 25% restocking fee will apply to all returned product.
  • After your return is received and confirmed to be in good, resalable condition, exchanges are shipped within 3-7 business days.

This policy does not apply to custom made, made-to-order or special-order products, including clearance products, overstock, discontinued items, and underlayment. The inherent characteristics of flooring allow for some expansion and contraction, and color shades may slightly vary. Due to this, we cannot accept exchanges for color and thickness variations, unless the flooring is off more than 1 mm in thickness or if colors are substantially different.

Order Changes and Cancellation:

Speedway provides a simple shopping experience and speedy lead time. We will do everything we can to help you make any changes to your order before your order ships. All order changes and cancellations must be completed via phone, please call us at 866-618-1411. Additional fees may apply if your order is already in production or has shipped.